ISO 9001:2015 does not require a quality manual. Most certified companies still keep one because it is the single place that states the scope (mandatory), shows the process map (4.4) and tells auditors and new staff where everything is. Write it as a map of the company's QMS, not a copy of the standard.
Recommended structure (8-15 pages)
| Section | Content | Clause |
|---|---|---|
| Revision block | Revision, date, approver, change summary | 7.5.2 |
| 1 Scope | Products/services, sites, activities; requirements not applicable with justification | 4.3 |
| 2 Context | Where issues and interested parties are recorded and how often reviewed; climate-change relevance | 4.1, 4.2 |
| 3 Processes | Process map, interaction table (owner, inputs, outputs, KPI, documents) | 4.4 |
| 4 Policy | The policy text or a reference to the controlled copy | 5.2 |
| 5 Leadership | Org chart reference, key authorities (stop production, release product, concessions) | 5.1, 5.3 |
| 6 Planning | Where risks, opportunities, objectives and change planning live | 6 |
| 7 Support | Resources, calibration, competence, communication, document control references | 7 |
| 8 Operation | Pointers to operational procedures; special processes; outsourced processes and their controls | 8 |
| 9 Evaluation | KPIs, customer satisfaction method, audit programme, management review frequency | 9 |
| 10 Improvement | NCR/CAPA process, how improvement projects are chosen | 10 |
| Appendix | Clause cross-reference; list of procedures and registers | - |
Writing rules
- Say what you do, in your words. "Every order over GBP 10k is reviewed by Sales and Quality before acceptance (QP-02)" beats "The organization shall review requirements".
- Point, don't duplicate. One sentence and a document number per topic; detail lives in procedures.
- Name roles, not people. People change; roles survive revisions.
- Show outsourced processes (heat treatment, plating, calibration labs) and how they are controlled.
- Keep it true. Auditors sample the manual against reality; an aspirational manual creates nonconformities.
Remove 2008-era content
| Old content | 2015 replacement |
|---|---|
| Management representative | Responsibilities assigned under 5.3 (any role) |
| Preventive action procedure | Risk-based thinking (6.1) and the risk register |
| Six mandatory procedures | Only documented information the company needs, plus the mandatory list |
| Clause 7.3 Design | Clause 8.3 Design and development |
| "Documents and records" | "Documented information" (maintain / retain) |
| Exclusions limited to clause 7 | Requirements "not applicable" anywhere, but only if conformity is not affected |
Process interaction
An interaction table is enough for most auditors; a diagram helps staff. Each core process lists: owner, trigger/input, output/customer, KPI with target, controlling documents, key risks. Support processes (purchasing, maintenance, HR, calibration, IT) and management processes (review, audit, improvement) feed every core process. Include outsourced processes in the map with the control method.
8d-problem-solving-report-writer
Write and review 8D problem-solving reports for customer complaints and serious nonconformities (automotive and aerospace practice: Ford Global 8D, VDA, GM, Stellantis formats): D0 emergency response, D1 cross-functional team and champion, D2 problem description with 5W2H and is / is-not and no cause in the statement, D3 interim containment within 24 hours with verification and clean point, D4 verified occurrence and escape (non-detection) root causes plus systemic cause, D5 permanent corrective actions for each cause verified before implementation, D6 implementation, validation with production data and removal of containment, D7 PFMEA, control plan and read-across to similar products, D8 closure and recognition. Checks an 8D discipline by discipline for missing content, human-error root causes, missing escape cause or action, late containment and dates out of order.
acceptance-sampling-plan-selector
Select and evaluate acceptance sampling plans for incoming, in-process and final inspection: ANSI/ASQ Z1.4 / ISO 2859-1 single sampling under normal inspection (code letter from lot size and inspection level I, II, III, S-1 to S-4; sample size, Ac and Re from AQL, following the table's arrows to the correct plan; 100% when n reaches the lot size; AQLs above 10 per 100 units), operating characteristic curves (Pa at any quality, producer's quality level, indifference point, LTPD, AOQ and AOQL, binomial or hypergeometric), plans designed from producer and consumer risk, and c = 0 zero-acceptance plans. Covers AQL choice by defect class, switching rules between normal, tightened and reduced inspection, when sampling is not appropriate, and random sampling.
approved-supplier-list-manager
Manage and audit an approved supplier list (ASL) / external provider register for ISO 9001 8.4.1, IATF 16949 8.4 and AS9100 8.4.1: supplier status (approved, conditional, probation, pending, disqualified), scope of approval by commodity and process, risk class, certification and expiry, re-evaluation intervals by risk, conditions with end dates, single-source contingency, approver and customer-directed sources. Audits the list for expired or expiring certificates, overdue re-evaluations, conditional or probation status past its decision date, high-risk suppliers without the required certification, single-source suppliers without backup and missing approvers, and checks purchase orders for suppliers that are off-list, disqualified or pending, or buying outside the approved scope. Covers ERP blocks, PO requirements, off-list and emergency purchases.
apqp-phase-planner
Plan and track Advanced Product Quality Planning (AIAG APQP 3rd edition, IATF 16949) for a new or changed automotive part: back-schedule the five phases (plan and define, product design, process design, product and process validation, launch and feedback) from the start-of-production date by program complexity, with overlap, PPAP lead and safe-launch period; list the deliverables and gate for each phase (DFMEA, DVP&R, feasibility, process flow, PFMEA, control plans, MSA, Ppk, run at rate, PPAP, safe launch, lessons learned); adjust for build-to-print suppliers; flag compressed timelines and late or untracked deliverables against a status list. Covers gate reviews, red/yellow/green status reporting, run at rate and safe-launch exit criteria.
as9100-gap-analyzer
Run an AS9100D / EN 9100:2018 gap analysis for aviation, space and defence suppliers on the requirements added to ISO 9001: on-time delivery and conformity focus, management representative, ethics and human-factors awareness, operational planning and operational risk management, configuration management, product safety, counterfeit-part prevention, special requirements, critical items and key characteristics, external provider register and flow-down, FOD prevention, tooling and NC program control, special process validation, first article inspection (AS9102), traceability, in-service data and nonconforming product control. Generates and scores a worksheet, grades missing core controls as major, and checks invalid n/a claims. Covers AS9101/AS9104, OASIS, AS9102 FAI forms, counterfeit standards (AS5553, AS6174, AS6081), NADCAP and the planned IA9100 transition.
audit-report-writer
Write internal, supplier and pre-certification audit reports with the content ISO 19011:2018 6.5 expects: audit objectives, scope, criteria with revisions, dates, team and auditees, method and sampling statement, specific strengths, findings table and three-part finding details (requirement, evidence, statement), conclusion on the degree of fulfilment of criteria, diverging opinions, follow-up deadlines and distribution. Builds a Markdown report from a JSON audit record, generates the conclusion from the findings (major / minor / none) and flags reports missing required content or findings without clause or evidence. Covers conclusion wording, closing meetings, response expectations and verifying corrective actions.