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Reaction Plans That Protect the Customer

Reference for control-plan-writer · 34 lines

Manufacturing & Industrial Operations / Quality Management & ISO 9001v1.0.0Updated OCT 25 20262 references2 scripts

A reaction plan tells the operator exactly what to do when a check fails or a chart goes out of control. It must contain suspect product, correct the process, verify the correction and record what happened.

Template

text
1. Stop the process (or the station).
2. Quarantine all parts since the last good check (red tag, hold in ERP).
3. Notify the team leader and quality within <time>.
4. 100% inspect quarantined parts for the characteristic; segregate nonconforming parts.
5. Correct the cause (adjust offset, change tool, repair fixture) per <work instruction>.
6. Verify: first piece after correction approved; restart.
7. Record on the NCR / reaction log; quality decides on further action.

Weak -> strong

WeakStrong
Notify supervisorStop; quarantine parts since last good check; notify team leader within 15 min; 100% inspect; correct; first-off approval to restart; NCR
Adjust machineStop; quarantine since last good chart point; adjust offset per WI-20; verify 3 consecutive parts in the middle third; record on chart
Remove part to red binStop; quarantine all parts since the last successful red-rabbit check; verify sensor with master; record
Re-checkRe-check with a second gauge; if confirmed, follow the full reaction plan

Out-of-control vs out-of-specification

SignalReaction
Point outside control limits or a run rule (process changed)Stop and investigate the cause; parts may still be in specification; contain if the change could have produced nonconforming parts
Part outside specificationFull reaction: contain since last good check, 100% inspect, correct, NCR
Error-proofing device fails verificationContain all parts since the last successful verification; repair; re-verify before restart
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