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Audit Report Contents (ISO 19011:2018 6.5)

Reference for audit-report-writer · 47 lines

Element6.5.1Notes
Audit objectivesrequiredWhat the audit had to establish
ScoperequiredProcesses, sites, shifts, functions, time period covered
Identification of the auditee/clientrequiredOrganization, site
Audit team and auditee participantsrequiredRoles; trainees and observers identified
Dates and locationsrequiredIncluding remote parts of the audit
Audit criteriarequiredStandard clauses, customer requirements, internal procedures with revisions
Findings and related evidencerequiredThree-part findings (see qms-audit-finding-writer)
Audit conclusionsrequiredDegree to which criteria are fulfilled; effectiveness
Statement on fulfilment of criteriarequiredExplicit sentence, not only counts
Unresolved diverging opinionsrequired if anyAuditor and auditee positions
Audit plan, sampling, limitationsrecommendedUncertainty: audits are samples
Strengths / good practicerecommendedSpecific and evidence-based
Follow-up actions and deadlinesrecommendedResponse times per grade
Confidentiality and distributionrecommendedWho receives it

Writing the conclusion

The conclusion answers the audit objectives in two to four sentences:

SituationConclusion pattern
No findings"The [process] conforms to [criteria] and is effectively implemented within the audit scope."
Minors only"...is implemented and generally effective, with N minor nonconformities requiring corrective action."
Major(s)"...is not effectively implemented: [process] is absent / broken down. Corrective action and verification are required before [milestone]."
Follow-up of previous actions"Corrective actions for NC-xx and NC-yy were verified as effective; NC-zz remains open."

Strengths that mean something

GenericSpecific
"Good housekeeping""Shadow boards at all 4 cells; no missing tools found on either shift"
"Staff were helpful"(leave out)
"Strong supplier control""Supplier scorecards with OTD and PPM reviewed monthly; two suppliers placed on development plans"

Timing and style

  • Issue within 5 working days of the closing meeting (internal audits) or as the programme requires.
  • No surprises: every finding in the report was presented at the closing meeting.
  • Short: summary on page 1, findings table, finding details, follow-up. 3-6 pages for a process audit.
  • Neutral language; roles not names; facts not opinions.
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