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Value and Cost Models

Reference for ml-feasibility-assessor · 96 lines

AI & Machine Learning / Classical Machine Learningv1.0.0Updated OCT 25 20264 references2 scripts

Always compare the model to the current process (the baseline), at the action's capacity.

Generic top-K value model

text
K                 = cases acted on per period (capacity)
prec@K            = share of acted cases that are true positives
v_tp              = value of acting on a true positive (net of action effect: saves x value)
c_fp              = cost of acting on a false positive
c_action          = cost of the action itself (call, review)
value(model)      = K * (prec@K * v_tp - (1 - prec@K) * c_fp - c_action)
lift              = value(model) - value(baseline)
ceiling           = value at prec@K = min(1, positives_per_period / K)
break-even prec@K = (c_action + c_fp + run_cost/K) / (v_tp + c_fp)

Churn retention

InputValue
Capacity400 calls/week
Churners per week300 (out of 50,000 active)
Save rate when a churner is called30%
Customer value if saved$600
Call cost$8
Baseline prec@4000.25
Model prec@4000.40

Saves: baseline 400 x 0.25 x 0.30 = 30/week; model 48/week. Lift 18 x $600 = $10,800/week. Call cost is the same in both. Ceiling: prec@400 = 300/400 = 0.75 -> 90 saves/week, so a perfect model adds at most $36k/week over baseline.

Caveat: if calling also annoys non-churners (c_fp > 0) or the save rate differs by segment, use uplift: the value comes from persuadable customers, not from churners in general.

Fraud at authorisation

InputValue
Transactions/day2,000,000
Fraud rate0.1% (2,000/day), average $150
Decline cost (false positive)lost margin $3 + friction; customer churn risk
Review capacity2,000 cases/day

Report fraud dollars caught at a fixed false-decline rate (e.g. 0.2% of good transactions), not AUC. Value = fraud $ prevented - (false declines x cost per false decline) - review cost. Because fraud amounts vary, rank by expected loss (p_fraud x amount) and measure value-weighted recall.

Demand forecasting

Value comes from inventory: lower safety stock for the same service level, fewer stock-outs, less waste.

text
safety_stock ~ z_service * sigma_forecast_error * sqrt(lead_time)
holding_saving = (sigma_old - sigma_new) * z * sqrt(L) * unit_cost * holding_rate

A 10% reduction in forecast error standard deviation reduces safety stock by ~10%. Measure error at the decision's aggregation (store-SKU-week), weighted by margin or volume.

Lead scoring

text
value = (opportunities from top-K leads under model - under baseline order) x win rate x deal value

Measure on leads that were actually worked; beware that reps already prioritise (selection bias): run an A/B on queue order.

Cost of errors table

Write this table with the business owner; it becomes the threshold choice later.

OutcomeBusiness effectCost estimate
True positiveaction prevents loss+$ value saved
False positiveaction wasted, possible harm-$ action cost - friction
False negativeloss not prevented-$ loss (relative to perfect)
True negativenothing0

The optimal threshold for a calibrated probability p is to act when p * v_tp > (1 - p) * c_fp + c_action, i.e. p > (c_fp + c_action) / (v_tp + c_fp); with a capacity, take the top K instead.

Build and run cost

ItemTypical size
Data engineering for features and labelsoften 50-70% of the effort
Modelling and validation10-20%
Serving, monitoring, retraining20-30%, recurring
Human review / action costper prediction, recurring

A project is feasible when the expected lift over its first year exceeds build plus run cost with margin for the uncertainty in the lift estimate (use the lower end of the metric CI).

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