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Interpreting and Naming Segments

Reference for kmeans-cluster-count-finder · 44 lines

AI & Machine Learning / Classical Machine Learningv1.0.0Updated OCT 25 20263 references2 scripts

Distinguishing features

For each numeric feature, Cohen's d between the cluster and the rest:

text
d = (mean_in − mean_out) / pooled_sd

|d| >= 0.8 large, 0.5 medium, 0.2 small. Rank features by |d|; the top 1-3 usually name the segment. For categoricals, lift = share in cluster / share overall; > 1.5 is notable.

Naming

  • Use the top distinguishing features in plain language: "dormant" (days since login d = +3.5), "support-heavy" (support calls d = +3.9), "premium loyal" (premium plan lift 3.0x, high charges).
  • Avoid names that imply causes the data does not show.
  • Keep a short definition next to each name (the 2-3 rules that describe it).

Segment card template

FieldContent
NameDormant
Size58 customers (14.5%)
Defining traitslast login 35 days ago (vs 8); slightly shorter tenure
Outcomechurn 38% (vs 21% overall)
Actionre-engagement campaign within 7 days of 21+ days inactivity
Ownerlifecycle marketing
Watchshare of customers entering the segment per week

Validating against outcomes

Segments that do not differ on the outcomes the business cares about (churn, spend, response) rarely deserve different treatment. cluster_profile.py --outcome reports the outcome per cluster and warns when the spread is small. Differences are associations, not effects of membership; for "who should get the campaign" use uplift modelling.

Communicating

  • Show sizes and 3-4 traits per segment, not centroids in z-scores.
  • Present centroids in original units (inverse_transform).
  • A 2-D scatter (PCA/UMAP) coloured by segment helps intuition, but the profiles are the evidence.
  • State the refresh cadence and that segments are descriptive groupings, not fixed customer types.
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