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Communicating Recourse

Reference for counterfactual-explanation-generator · 52 lines

AI & Machine Learning / Classical Machine Learningv1.0.0Updated OCT 25 20263 references3 scripts

Wording

"Based on the information we used, any one of the following would likely have led to a different outcome:

  • reducing your number of open support tickets from 10 to 7 and logging in within the next two weeks, or
  • reducing your number of open support tickets to 5. These are not guarantees. Our assessment can also change as other information changes."
  • Give options, ordered by effort, in real units and time frames.
  • Avoid technical terms (MAD, log-odds) and model internals.
  • Do not present a single counterfactual as "the reason". Reasons come from attribution (SHAP reason codes).
  • Do not suggest changing immutable or protected characteristics, or their proxies.
  • Re-check before sending: the counterfactual must still flip the current model version.
ContextRelevance
US credit (ECOA / Regulation B adverse-action notices, FCRA)principal reasons for denial are required. Counterfactuals can complement them, but do not replace them
EU GDPR Art. 22 and recital 71safeguards for solely automated decisions, including the right to contest. Counterfactuals are widely discussed as a way to provide meaningful information (Wachter, Mittelstadt and Russell 2017)
EU AI Act (high-risk systems)transparency and human oversight obligations; recourse supports both

Have legal and compliance review the method and the wording before customer-facing use.

Fairness of recourse

Equal accuracy does not imply equal recourse. Audit across groups:

  • the share of negatively decided people with no recourse (immutable features decide)
  • the cost of the cheapest recourse (median MAD units) per group
  • essential features per group (e.g. income is essential for one group and not another)
bash
# loop linear_counterfactual.py over rejected rows and aggregate by group
for row in rejected/*.json; do
  python linear_counterfactual.py model.json "$row" --threshold 0.5 --json
done > recourse.jsonl

Large gaps in recourse cost (Ustun et al. 2019; Gupta et al. 2019 "equalizing recourse") belong in the model card (model-card-writer) and may need model changes (fewer immutable drivers, monotonic constraints).

Gaming and robustness

  • Counterfactuals reveal the model's decision boundary. Customers may change proxies without changing the underlying risk ("game" the model). Prefer recourse through features that are causally related to the outcome.
  • A counterfactual valid for today's model can be invalid after a retrain. Recompute it, and avoid making commitments ("if you do X, you will be approved") unless you will honour them.
  • Prefer robust counterfactuals: a small margin beyond the threshold (--margin, or a target probability below the threshold) survives small model changes.
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